Where is my gift voucher code?

If you purchased a voucher through our website then the email with the code was emailed to the recipient you chose on the delivery date you selected. Please check junk folder before contacting us as for some reason they occasionally throw us in there. 


Note: If you purchased a voucher prior to September 2020 you will have been sent a separate email with coupon code for the new website.

My voucher didn’t get sent

Check your junk folder, for some reason vouchers occasionally end up in the junk. Don’t forget the voucher is sent to your selected recipient on your selected delivery date. If this doesn’t work please contact us via the website.

My Gift Voucher isn’t working?

We have two different sections for codes to assist with the transition from our old school system of vouchers written on a series of post-it notes. 


If you purchased a voucher direct from the old website (Pre-October 2020) you will have been emailed a coupon code to be entered in the coupon code section. 


If you purchased a voucher from the new website (After October 2020) the voucher code will have been sent to the recipient and they paste this in to the gift voucher section.

Does the voucher guarantee my spot?

Having a gift voucher will get you to BBQ School.  However, immediately following busy periods such as Christmas you may have to be patient for a spot.

Our vouchers have a 3 year expiry on them per legislation but if you've bought one I want you to attend.
To be honest if anyone was actually approaching the expiry I'd give them pick of dates and/or extend it - this isn't a bbq ponzi scheme.


What class dates are available?

All our classes are booked online via the calendar (scroll across months) within our class bookings.

If there are no available dates in the calendar it means we are currently fully booked.

When are Charcoal Fundamentals dates released?

Charcoal Fundamentals dates will be released on the 1st of each month at 9am.


These are released two months ahead (August releases October dates etc). Emailing us to ask for dates will unfortunately in no way expedite the process.

Why do I have to wait so long to book in?

We have always booked 2-3 months ahead for the whole time we have operated.

Sometimes in peak times tickets can move quite quickly on release day - we do our absolute best to try and keep everyone happy and promise that if you have a voucher it will never expire.

If you jump on at 9am on release day this is your best chance of success - the release dates can surprise us, one month may take 10 days to completely sell while others have taken a matter of hours.

When is the next Texas Masterclass, Seafood Masterclass or other specialty class?

Masterclasses will be released as they become available as are often done in conjunction with other experts. Emailing us to ask for dates will unfortunately in no way expedite the process.

Do you have any extra spots?

No, we don't keep a stash of spots for website inquiries.

How do I make sure I’m on the same class as my friend?

Book together and hope your mate pays you back. 


If booking multiple tickets enter all the same names for multiple attendees to speed up the process. We can change this later.

Cancellation Policy

If you are unable to attend the class that you have booked, we are more than happy to find you another date that suits you so long as we are given at least 7 days notice. 

Bookings are non-refundable, but completely transferable to another person.

If you are unable to attend and give less than 7 days notice your credit will be subject to successfully filling the spot.  We reserve the right to charge an administration fee for late cancellation of bookings and the time spent filling spots. 

The more notice you can give us the easier the spots are to fill.

Failure to attend will result in your ticket being forfeited.

Covid Cancellations

In the event of Covid or close contact related cancellations the above cancellation policy still applies.

We understand it may be frustrating to potentially lose money relating to a ticket purchase.  We are currently experiencing 5-10 cancellations per week as a result of close contacts etc and cannot afford to cover them all.

Similarly, if we had to cancel classes due to close contact issues on our end, we would bear the financial burden.

We will, however, do everything in our power to fill those spots. 

Thank you for your understanding.  Hopefully we can put all this behind us soon.

Group Bookings

Having a group will not allow you to jump the queue in to a public class, you will have to jump online and fill in details like everyone else.

Gift vouchers are typically aimed at 2-4 mates coming together rather than a dozen dads trying to snap up half a class.

What to expect on the day?


You will be watching the instructors prepare food in front of you whilst they explain the process in detail.

We provide students with a burger and chicken wings for lunch (between 12:30 - 1:00 pm) and a huge final platter for BBQ goodness (around 3:30 - 4:30 pm). 

A keg of beer is provided for students to enjoy along with water on the day. Other drinks you are welcome to BYO to class. 

Is this is a hands on cooking class?


Please do not book our classes if you wish to get hands on and prepare food on the day.

We only provide the instruction via demonstration and notes on how to do the recipes at home in your own time.

Refunds are available if you have received a ticket/voucher and are unaware of the class not being hands on within the seven day cancellation policy.